Understand the plan
Explain benefits, copays, deductibles, prior authorization requirements, and FSA/HSA information using the plan material in scope.
BenefitsCHATby ANYWorking product
AI benefits concierge over text
Your benefits.
Within reach.
BenefitsCHAT is an AI benefits concierge over text. Help people understand their plan, navigate their care network, and reach the right help. Turn benefits communication into a conversation that supports member engagement and a clearer next step.
Working product Available to explore in a guided demo.
BenefitsCHATYour benefits concierge
From question to next step
Make the benefit
easier to use.
Meet people in a familiar channel and help them move through the administrative questions around care.
Find a path to care
Help members navigate provider and network information, understand the next administrative step, and identify where to confirm details.
Bring information closer
Help people access plan summaries, ID cards, and the benefits resources made available for their deployment.
Bring people in
Connect unresolved questions with the appropriate HR, benefits, or member-services team when a person needs to take over.
Value-based care / A deployment use case
A contracted network.
A connected population.
An employer and a health system can design a care arrangement together. Members still need to understand what it means for them—and how to use it.
Consider a large local employer that contracts directly with a health system, creating a health-system-centered narrow network with agreed quality and cost goals. The arrangement may also include shared savings.
BenefitsCHAT’s role is the member-facing communication and engagement layer: help that contracted population understand the arrangement, find appropriate network options, and reach the people who can help them take the next step.
- 01 / Understand
“What does this
plan mean for me?”Explain the benefits, network, and plan incentives using the materials available for that population.
- 02 / Navigate
“Where can I go
for this care?”Help members explore participating services and understand where to confirm access, coverage, and cost-sharing details.
- 03 / Connect
“Who can help me
take the next step?”Guide unresolved questions to the designated navigation, benefits, or member-services team.
Steerage, with context.
Support appropriate use of the contracted network while respecting plan rules, member choice, clinical needs, and exceptions. Lower avoidable costs and shared savings are goals of the arrangement—not guaranteed BenefitsCHAT outcomes. Results depend on the contract, implementation, and measured performance.
For the people you serve
A plan only helps
if people can use it.
Four audiences. A shared need: help the people covered by a plan understand their options and find their way through care.
Self-funded employers
Make the plan
feel less distant.
Help employees and their families understand the benefits you fund, the network available to them, and where to turn for help. Give your plan’s care options and incentives a place in everyday member conversations.
Health systems holding VBC contracts
Connect the contract
to the population.
Support the communication and engagement around direct-to-employer and other value-based care arrangements. Help contracted populations understand the health system’s network and navigate administrative steps toward appropriate care within it.
TPAs
Meet the member.
Know the plan.
Give members a conversational starting point for the plans you administer. Help them find the relevant benefits and network information, with a path to your member-services team when a question needs review or a person needs to take over.
Payers & health plans
Make coverage
easier to navigate.
Help members understand their coverage, participating network, and available benefits resources. Support engagement around the plan’s care options, with unresolved coverage and access questions directed to accountable teams.
Built around your setting
The conversation is simple.
The context matters.
BenefitsCHAT is a working application from ANY. The plan sources, member context, network information, retrieval capabilities, and handoff paths available to a deployment are defined with the organization. The value-based care scenario above describes a use case to explore, not a reported customer implementation.
A demo is the place to examine those details against your population and workflow. BenefitsCHAT supports administrative navigation; it does not make clinical decisions, administer risk or shared-savings settlements, or guarantee coverage, network participation, or payment.
Human time belongs to human care.
Bring us your population.
Let’s steer them to better outcomes.
Explore BenefitsCHAT for your employer plan, health system, TPA, or health plan. Start with the arrangement and the member experience you want to support.
Request a BenefitsCHAT demo